Privacy Policy

Privacy Policy

Dominion Grace Living Ltd

Effective Date: [27.01.2026]

1. Introduction

Dominion Grace Living Ltd (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website or engage with our services.

We operate in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

Dominion Grace Living Ltd provides supported housing and housing-related support for individuals experiencing homelessness or housing instability.

Contact Details:
Email: [info@dominiongraceliving.org]
Website: www.dominionliving.org

3. What Information We Collect

We may collect and process the following types of personal data:

a. Information You Provide to Us

• Name
• Email address
• Phone number
• Any information submitted via contact forms
• Enquiries about our services

b. Information We Collect Automatically

• IP address
• Browser type and version
• Pages visited and time spent on the website
• Cookies and usage data

c. Sensitive Personal Data (if applicable)

Where relevant to our services (e.g. housing support), we may process sensitive data such as:

• Health or wellbeing information
• Housing circumstances
• Support needs

This information is only collected where necessary and with appropriate safeguards.

4. How We Use Your Information

We use your personal data to:

• Respond to enquiries and communicate with you
• Provide information about our services
• Assess suitability for supported housing (where applicable)
• Improve our website and services
• Meet legal and regulatory obligations

5. Lawful Basis for Processing

We process your data under the following lawful bases:

• Consent – when you provide information voluntarily
• Legitimate interests – to operate and improve our services
• Legal obligation – where required by law
• Vital interests – where necessary to protect someone’s wellbeing

6. Sharing Your Information

We do not sell your personal data.

We may share your data with:

• Local authorities and referral agencies (where relevant)
• Partner organisations involved in providing support
• Professional advisers or regulators (if required)

All data sharing is carried out securely and only where necessary.

7. Data Storage and Security

We take appropriate measures to protect your personal data, including:

• Secure systems and storage
• Restricted access to authorised personnel
• Data protection policies and procedures

We retain your data only for as long as necessary for the purposes it was collected.

8. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Restrict or object to processing
• Withdraw consent at any time (where applicable)
• Lodge a complaint with the Information Commissioner’s Office (ICO)

9. Cookies

Our website may use cookies to improve your browsing experience.

You can control or disable cookies through your browser settings.

10. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of those sites.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Email: [info@dominiongraceliving.org]
Website: www.dominionliving.org

Dominion Grace Living Ltd is committed to handling personal data with integrity, care, and respect.

Safeguarding Policy

Dominion Grace Living Ltd

Effective Date: [27.01.2026]

1. Our Commitment

Dominion Grace Living Ltd is committed to safeguarding and promoting the welfare of all individuals we support. We believe that everyone has the right to live in safety, free from abuse, harm, and neglect.

As an organisation supporting vulnerable adults, safeguarding is central to everything we do.

2. Purpose of This Policy

This policy outlines how we:

• Protect residents from harm or abuse
• Respond to safeguarding concerns
• Promote a safe and supportive environment

3. Who This Policy Applies To

This policy applies to:

• Staff
• Volunteers
• Partner organisations
• Anyone working on behalf of Dominion Grace Living Ltd

4. Definition of Safeguarding

Safeguarding means protecting an individual’s right to live in safety, free from abuse and neglect.

Types of abuse may include:

• Physical abuse
• Emotional or psychological abuse
• Financial abuse
• Neglect or acts of omission
• Discriminatory abuse
• Domestic abuse

5. Our Safeguarding Principles

We are committed to:

• Treating all individuals with dignity and respect
• Creating a safe and supportive environment
• Listening to and taking concerns seriously
• Acting quickly and appropriately when concerns arise
• Working with external agencies where necessary

6. Safeguarding Responsibilities

Dominion Grace Living Ltd will:

• Ensure all team members understand safeguarding responsibilities
• Provide appropriate training and guidance
• Maintain clear reporting procedures
• Keep accurate records of concerns and actions taken

7. Reporting a Safeguarding Concern

If a safeguarding concern arises:

1. The concern must be reported immediately to the designated safeguarding lead
2. Details must be recorded accurately
3. Appropriate action will be taken, including referral to relevant authorities if required

If someone is in immediate danger, emergency services should be contacted.

8. Working with External Agencies

We may work with:

• Local authorities
• Social services
• Healthcare providers
• Support agencies

This ensures individuals receive the appropriate level of care and protection.

9. Confidentiality

All safeguarding concerns are handled sensitively and confidentially, with information shared only on a need-to-know basis.

10. Our Christian Values

Our safeguarding approach is rooted in our Christian values of:

• Compassion
• Dignity
• Integrity
• Care for the vulnerable

We are committed to reflecting these values in how we support and protect every individual.

11. Policy Review

This policy will be reviewed regularly to ensure it remains effective and up to date.

Dominion Grace Living Ltd is committed to creating safe homes where individuals are protected, valued, and supported.

Equality and Diversity Policy

Dominion Grace Living Ltd

Effective Date: [27.01.2026]

1. Our Commitment

Dominion Grace Living Ltd is committed to promoting equality, diversity, and inclusion in all areas of our work.

We believe every individual should be treated with dignity, fairness, and respect, regardless of their background or circumstances.

2. Purpose

This policy ensures that:

• No individual is discriminated against
• Everyone has equal access to our services
• We promote an inclusive and supportive environment

3. Protected Characteristics

We do not discriminate on the basis of:

• Age
• Disability
• Gender reassignment
• Marriage or civil partnership
• Pregnancy or maternity
• Race
• Religion or belief
• Sex
• Sexual orientation

4. Our Approach

We are committed to:

• Treating all individuals fairly and with respect
• Providing equal access to housing and support
• Creating an inclusive environment for residents and staff
• Challenging discrimination where it arises

5. Christian Values

As a Christian-led organisation, we are guided by values of:

• Love and compassion
• Respect for all people
• Serving others without discrimination

Our faith motivates us to care for all individuals equally, regardless of their beliefs or background.

6. Responsibility

All staff, volunteers, and partners are responsible for:

• Upholding this policy
• Promoting equality and inclusion
• Reporting any concerns or incidents

7. Review

This policy will be reviewed regularly to ensure ongoing compliance and effectiveness.

Dominion Grace Living Ltd is committed to building a community where everyone is valued and respected.

Health and Safety Policy

Dominion Grace Living Ltd

Effective Date: [27.01.2027]

1. Our Commitment

Dominion Grace Living Ltd is committed to ensuring the health, safety, and wellbeing of all residents, staff, volunteers, and visitors.

2. Responsibilities

We will:

• Provide safe and well-maintained accommodation
• Carry out regular safety checks
• Ensure compliance with relevant regulations

3. Key Areas of Safety

We ensure:

• Fire safety measures are in place
• Electrical and gas systems are regularly checked
• Properties are maintained to a safe standard
• Risks are identified and managed

4. Resident Responsibilities

Residents are expected to:

• Respect safety guidelines
• Report hazards or maintenance issues
• Use facilities responsibly

5. Incident Reporting

Any accidents or safety concerns must be reported immediately and recorded appropriately.

6. Continuous Improvement

We regularly review safety procedures to ensure ongoing protection for all.

Dominion Grace Living Ltd is committed to providing safe, secure, and well-managed homes.

Terms and Conditions

Dominion Grace Living Ltd

Effective Date: [27.01.2026]

1. Introduction

These Terms and Conditions govern your use of the Dominion Grace Living Ltd website. By accessing this website, you agree to comply with these terms.

2. About Us

Dominion Grace Living Ltd provides supported housing and housing-related support services.

3. Use of Website

You agree to use this website:

• Lawfully and responsibly
• Without harming or attempting to harm the website
• Without attempting to gain unauthorised access to systems

4. Content

All content on this website is for general information purposes only.

We aim to ensure accuracy but do not guarantee that all information is complete or up to date.

5. Intellectual Property

All website content, including text and branding, belongs to Dominion Grace Living Ltd unless otherwise stated.

You may not copy, reproduce, or distribute content without permission.

6. External Links

Our website may contain links to third-party websites. We are not responsible for their content or practices.

7. Limitation of Liability

Dominion Grace Living Ltd is not liable for:

• Any loss or damage resulting from use of this website
• Temporary unavailability of the website

8. Privacy

Use of this website is also governed by our Privacy Policy.

9. Changes to These Terms

We may update these Terms and Conditions at any time. Updates will be posted on this page.

10. Governing Law

These terms are governed by the laws of England and Wales.

11. Contact

For any questions, please contact:
Email: [info@dominiongraceliving.org]
Website: www.dominionliving.org

By using this website, you agree to these Terms and Conditions.